Purchasing MICHAEL B.
Can I order directly from Michael B.?
As a company policy, all Michael B. jewelry must be purchased from an authorized retailer.
Where can I find my nearest authorized Michael B. retailer?
The Retail Locator will provide a map and list all of the current authorized retailers in your area.
What if there are no authorized Michael B. retailers in my area?
If there are no authorized retailers in your area, please refer to the Concierge which will put you in contact with a representative of MICHAEL B’s customer service team.
Where can I find information regarding prices?
General prices can be found on our website by clicking on the detailed description of each collection. For more specific information, please visit your nearest authorized retailer.
How can I find out more information regarding a particular engagement ring, wedding band or collection?
For general information, please click on the Collections tab on the official MICHAEL B website. Should you have a more detailed question, please visit your nearest Authorized Retailer or submit your question to our Concierge service.
What if my nearest authorized Michael B. retailer does not carry a particular item in stock?
If you love a particular design and your authorized retailer does not carry it in stock, you can have the retailer inquire as to whether we can send out a sample for you to see. If we do not have a sample or time is of the essence, you may inquire of other Authorized Retailers who do carry the ring in their stock.
Where are Michael B. products made?
In order to ensure that all Michael B. products are created with the utmost care and quality, we make all of our products in our Studio City, California, design studio.
Are your rings available in 18k white gold and platinum?
The Touch collection, launched in June of 2010, is available in 18k white gold. All other Michael B. engagement rings and wedding bands are made exclusively in platinum.
I am considering purchasing a used Michael B. ring online. What concerns should I have?
First and foremost, if you are not purchasing your Michael B. engagement ring or wedding band from an authorized retailer, you cannot be certain of its authenticity and will not have the benefit of any warranty protection.
If you have been a victim of counterfeiting, please submit to the Concierge immediately so that we can ensure that the responsible party is held accountable.
Do I have to purchase my diamond through an authorized Michael B. retailer?
If you already have a center diamond from another source, we can custom make your Michael B. engagement ring to the exact specifications of your gemstone by placing a special order through your nearest authorized retailer. If you do not yet have a center diamond, we highly recommend purchasing it from an authorized Michael B. retailer to ensure quality, integrity, and value.
Do I have to send in my center stone to be set?
Typically the only engagement rings that can be manufactured without the center stone are those that are for round brilliant and princess cut diamonds. However, for special consideration please submit to our Concierge and our specialist will consult with you personally.
Do you only set diamonds in your engagement rings?
Because each Michael B. engagement ring is custom made, we can set virtually any precious or semi-precious gemstone into our settings. Be sure to have your gemstone sent to us through your nearest Authorized Retailer so that we can provide an estimate to accommodate its precise characteristics. Additionally, if you do not intend to purchase a center diamond at this time, Michael B. can supply an exquisite cubic zirconia at no additional charge.
Can any of your wedding bands be set with birthstones, colored dimonds, or other semi-precious gems?
Yes. Because Michael B. wedding bands are designed to accommodate perfectly calibrated diamonds, any variation in the color or type of gemstone will require customized cutting, greater cost, and additional time to complete. Please visit your nearest Authorized Retailer for more information.
Caring for MICHAEL B.
How can I care for my Michael B. engagement ring or wedding band?
Always remove your rings when applying hand lotion or when handling chemicals. When wearing your Michael B. rings, please use caution with doorknobs, steering wheels, pots and pans, and desktops.
In terms of cleaning, we recommend having your rings steam cleaned by your nearest authorized retailer every 6 months. We do not recommend ultrasonic cleaners for jewelry set in micro pave, as the electromagnetic waves can cause diamonds to become dislodged.
We also recommend a complete refurbishing every 3-5 years to maintain the beauty and integrity of your Michael B. rings. To refurbish your rings, please visit your nearest Authorized Retailer who can send your rings to our design studio fully insured and provide you with our estimate. Upon approval, please allow 2-4 weeks for completion of your refurbishing.
Can my Michael B. engagement ring and wedding band be sized after purchase?
Yes. Please visit your nearest Authorized Retailer who can measure your finger size, send your ring fully insured to our design studio, and provide you with our estimate for the cost. Upon approval, please allow 2-4 weeks for completion of your request.
If I decide to upgrade my center diamond size, can my engagement ring be modified to accommodate my new stone?
Yes. Please visit your nearest Authorized Retailer who can send your engagement ring and the new stone fully insured to our design studio and provide you with our estimate for the cost. Upon approval, please allow 2-4 weeks for completion.
Should I buy a ring directly from the retailer’s stock?
In order to ensure perfection, we highly recommend having your center diamond and finger size sent to us by your nearest authorized retailer so that we can custom make your engagement ring. By having your ring custom made by Michael B., you will receive a Michael B. ring box, certificate of authenticity, and 1 year warranty.
Protecting MICHAEL B.
What does your warranty cover?
Upon Authentication of your Michael B. jewelry each custom order and repair includes a 90-day product defect warranty to ensure your complete satisfaction. This includes correcting any errors in finger size and any other cosmetic or structural details. Additionally, Michael B. provides a 1-year limited warranty to replace any micro pave diamonds should they become dislodged without substantial impact.
What if I am past the warranty period?
If you are past the warranty period, please take the ring to your nearest Authorized Retailer for submission to us for a repair estimate. Upon approval, please allow 2-4 weeks for completion of your repair.
How should I repair my jewelry if it has been damaged?
Submit to your nearest Authorized Retailer and allow 2-3 business days for an estimate on the cost of repair. Thereafter upon verification, expect to receive the jewelry back within 10 business days.
Contact InformationMichael B.
12220 Ventura Blvd
Studio City, CA 91604
P: 818.769.8388, 800-969-9949
This email is intended solely for the use of the individual(s) to whom it is addressed and may contain information that is privileged, confidential or otherwise exempt from disclosure under applicable law. If the reader of this email is not an intended recipient or the employee or agent responsible for delivering the message to an intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, other than to the intended recipient(s), is strictly prohibited. If you have received this communication in error, please erase and destroy all copies of the message and its attachments and notify us immediately.
We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting confidential information.
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
The information we collect
Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features.
We receive and store any personally identifiable information you enter on the Web Site or information you give us in any other way. For example, if you would like to receive our email newsletter, we will collect the following personally identifiable information: your name, address, telephone number, e-mail address, age bracket, whether your wedding is set, and your wedding date.
When you visit this Web Site, our web server automatically collect anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
How we use the information we collect
We use the information we collect for various purposes, including:
- to provide the products and services you desire
- to send you our email newsletter and other offerings that may arise from time to time
- to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
- to improve our merchandise selections, customer service, and overall shopping experience
- Others with whom we share your information
Service providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with outside companies to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (e) provide fraud prevention; and (f) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.
No Sharing with Third Party Vendors: We do not share you information with any third parties who may send you email solicitations.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public.
Protecting children’s privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent’s consent.
People under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the web.
We only send our Michael B email newsletter and promotional e-mails to those who have specifically requested receiving same. If you have decided that you no longer wish to receive email from Michael B, you can click on the unsubscribe link and hit send at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
We’ll be happy to provide additional information or answer any questions. Please contact us at email@example.com
When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are:
Subject to the terms and conditions in this legal notice, which may change from time to time without notice.
Subject to all applicable laws.
Undertaken at your own risk.
Please refer to this page frequently to review our current terms and conditions of use.
The following elements of this Web site are the property of Michael B or our suppliers and are protected by United States and international copyright laws:
All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations — both individually and as they are compiled on the site.
All Michael B Jewelry
The trademarks or trade dress of Michael B may not be used without our written permission. Trademarks or trade dress include the Michael B name and logo, and other graphics, logos, page headers, button icons, scripts, and names of Michael B products, services, and programs.
You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, is strictly prohibited.
Errors and Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Web site. However, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions — including after an order has been submitted — and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Disclaimer of liability
WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE, ITS CONTENT, OR THE INFORMATION AVAILABLE ON OR THROUGH IT; THEY ARE PROVIDED “AS IS,” WITH ALL FAULTS. ALL INFORMATION, INCLUDING BUT NOT LIMITED TO INFORMATION REGARDING DIAMOND AND OTHER STONE WEIGHTS, AND ANY RING OR JEWELRY SPECIFICATION, ARE APPROXIMATE AND ARE SUBJECT TO CHANGE WITHOUT ANY NOTICE. YOU AGREE THAT MICHAEL B SHALL NOT BOUND TO ANY SPECIFICATIONS OR OTHER INFORMATION CONCERNING MICHAEL B JEWELRY AND THAT ANY CLAIMS OR STATEMENTS ON THE WEB SITE CANNOT AND WILL NOT BE USED AGAINST MICHAEL B.
EXCEPT AS OTHERWISE PROVIDED UNDER APPLICABLE LAWS, WE AND THE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS AND ASSIGNS OF MICHAEL B, WILL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR RELATED TO THE USE OF THIS WEB SITE OR ANY OTHER WEB SITE LINKED TO IT. THIS LIMITATION OF LIABILITY APPLIES TO DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES YOU OR OTHERS MAY SUFFER, AS WELL AS DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION OR THE LOSS OF DATA OR INFORMATION, EVEN IF WE ARE NOTIFIED IN ADVANCE OF THE POTENTIAL FOR ANY SUCH DAMAGES.
Except for information necessary to request the Michael B email newsletter, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you.
By visiting this Web site, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Any dispute relating in any way to your visit to our Web site or to products purchased here shall be submitted to confidential arbitration in Los Angeles, California . However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of California. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.
Protecting your information
As part of our ongoing commitment to ensure that your shopping experience with Michael B.com is protected, Michael B will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.